Q. Who is IPEMA?
IPEMA provides a product certification program for public play equipment and surfacing materials. The program validates a participant’s product(s) to one or more of the standards referenced here. TÜV SÜD America serves as the third-party validator for the program. To see our IPEMA certification, click here.
Q. Have your products been tested for the critical fall heights?
Yes. We have been tested for the ASTM critical fall heights and are approved. We are certified commercially for a 16′ fall with a 6″ depth of our 3/4″ Kinder Mulch. We are certified residentially for a 10′ with a 4″ depth of our 3/4″ Kinder Mulch.
Q. Have your products been tested for wheel chair accessibility?
Yes. We have been tested for the ASTM critical fall heights and are approved. We are certified commercially for a 16′ fall with a 6″ depth of our 3/4″ Kinder Mulch. We are certified residentially for a 10′ with a 4″ depth of our 3/4″ Kinder Mulch.
Q. Can I pick up my rubber mulch?
Bulk orders:
Yes. However, you will need a truck that can handle the weight of 2,000 lbs. (more or less depending on how much you purchase). Make sure to bring bungee cords or straps to secure the super sacks (we DO NOT provide these items). There is a $75 loading fee for any non-commercial vehicles.
Bagged Mulch orders:
Yes. Your bagged mulch order will need to be hand loaded onto your vehicle. Each bag is approximately 40 lbs, so make sure your vehicle can handle the weight of your order. If you need your order shrink wrapped on a skid, you must have a vehicle that can be loaded by a fork lift. If you want your order loaded onto your vehicle via fork lift, there will be a $75 loading fee for non-commercial vehicles.
Q. Can I get samples of the rubber mulch?
Yes. You can order samples on our website here. Or you can call us and place an order for samples over the phone.
Q. How is my mulch shipped?
All of our rubber mulch is delivered on a skid and cannot be off-loaded by hand. Therefore all deliveries will be made via the following instructions:
Orders of 8 or less will include:
– Liftgate delivery with offloading via pallet jack onto a flat paved surface
– Curbside delivery – shipment is dropped off at roadside or at the end of a driveway
Orders of 9 tons or more customers must either:
– Provide their own equipment capable of unloading the skids off of the delivery truck
OR
– Split up the order into multiple shipments using lift-gate trucks and have the rubber mulch delivered curbside
We will not guarantee a time frame on delivery.
Q. I still have questions
Check out our Terms and Conditions page for more information or call us at (800) 711-2914.
